Preamble

You will be responsible for the shipping costs associated with the return of your item. We are not liable for any losses or damages that occur during transportation. Additionally, for all returns, you must prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, it will not include the shipping and handling fees listed on the packaging slip or invoice.

The company’s contact information is as follows:

  • Company Name: SPARKMUSE LTD
  • Company Number: 15232435
  • Postal Address: 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ
  • Phone Number: +447458164313
  • Email Address: support@syphax-themes.com

Article 1 – Returns of Unopened Items:

We only accept returns of items within 14 days of delivery, as indicated by the original tracking information.

Article 2 – Exchanges

We only exchange defective or damaged goods. When you believe a product is defective, please contact us within 14 days of your purchase at the phone number or email address below and provide product and defect details. We will then provide instructions on how to return the product.

Article 3 – Shipping

In the event that the customer wishes to return a product purchased on the website to the seller for any reason, the customer must inform the seller in advance so that the seller can provide return product-related instructions. If the customer returns the product to the seller on their own initiative, the seller may refuse the package and not proceed with the refund. We are not responsible for any losses or damages that occur during transportation. If your return is eligible for a refund, it will not include the shipping and handling fees listed on the packaging slip or invoice.

To return or exchange the item you have purchased, please send it by mail, along with a copy of your receipt and any other information about your purchase, to the address that we will communicate to you by email following your request.

Article 4 – Process

When we receive your item, we will examine it and notify you by email within a reasonable time if you are eligible for a refund or exchange.

If you are eligible for a refund, we will refund the purchase price, and a credit will be applied to the original payment method. Shipping and handling fees you have already paid are not refundable, and the refunded amounts do not include the cost of shipping. It may take a maximum of 15 business days after receiving our email before the refund is processed.

If you are eligible for an exchange, we will send you a new item to the original shipping address.

Article 5 – Gifts

If the returned item was identified as a gift during the purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. If the item was not identified as a gift during the purchase, or if the gift giver preferred to receive the item first to give it to you later, we will issue a refund to the gift giver, and they will be notified that you have returned the item.

Article 6 – Exception to the Right of Withdrawal and Refund

Custom-made items produced according to your specifications from our product catalog are not eligible for return and refund. These items are considered non-refundable or part of a final sale. However, custom-made products are subject to compliance rights as defined in our general terms of sale. The company is not obliged to refund any additional costs if the consumer has expressly chosen a delivery method more expensive than the standard delivery method offered by the professional.